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Dein Gründungsguru
Enquiries are sorted and answered the moment they arrive, even while the entire team is in consultations.
- Industry
- Bildungsträger
- Duration
- 4 months
- Scope
- AutomationAI agentInbox integration
How it worked before
The team spends most of the day in consultations. Enquiries piled up in a shared inbox and were answered the next day at the earliest. Nobody was followed up, because nobody knew who had already had a reply.
What we built
Automated capture and qualification of incoming enquiries: whoever gets in touch is sorted immediately and receives the matching reply, instead of waiting in an inbox. Follow-up runs alongside, so no enquiry is left sitting while the team is in consultations.
How it works today
An enquiry is sorted as it arrives and immediately receives the reply that matches its subject. Anyone who does not respond is reminded automatically. In the morning the team sees a sorted list instead of an inbox, and works only the cases that genuinely need a person.
Before and after
0%
Enquiries with no reply after 48 hours
before: 38%
no longer needed
Manual work for initial sorting
before: 12 minutes per enquiry
41
Consultation appointments per month
before: 24
Tool stack
What we worked with
- OpenAI
- Make
- Notion
- Slack
Same starting point?
In a first conversation we look at where the same pattern sits in your business.